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We want you to love your order. If you change your mind, you can return any unused, unopened, and undamaged product within 14 days of delivery.

To be eligible for a return, items must be:
 

• Unopened and unused 

• In original packaging

• In resellable condition

• Non-personalised label

Once your return is received and inspected, we’ll issue a refund to your original payment method. Please allow 3–7 working days for your bank to process it.


Non-Returnable Items

Our personalised diffusers are made to order and customised specifically for you.
As a result, we cannot accept returns or offer refunds for personalised products unless they arrive damaged or faulty.

The following cannot be returned:
 

• Any personalised or custom-made diffuser

• Items with names, dates, or custom text

• Products created specifically to your order

• Opened diffusers

• Sale items

This is in accordance with UK Consumer Contracts Regulations, which exempt personalised items from the 14-day cooling-off period.


Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours with your order number and photos. We will replace the item or offer a full refund.


Return Shipping
 

Return postage is the responsibility of the customer unless the item is damaged or incorrect.


If you have any queries, please contact us at info@milieuscents.co.uk