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Legal

Terms & Conditions

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Terms & Product Information

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We believe in transparency as much as we believe in beautifully curated spaces. The following information is provided to ensure clarity and the best possible experience with Milieu Scents.

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Products & Imagery


Milieu Scents specialises in reed diffusers, including personalised products. As personalisation is bespoke, please ensure all details are correct before placing your order.

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Imagery is intended to reflect the aesthetic and styling of Milieu Scents products. As each diffuser can be personalised, subtle variations in appearance, colour and finish may occur.

Each diffuser is individually produced and, where applicable, customised. As such, slight variations in presentation, fragrance intensity and finish may occur.

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Fragrance & Performance
Our diffusers are designed to deliver a consistent, long-lasting fragrance. However, scent strength and performance may vary depending on environmental factors such as room size, airflow, temperature and placement.

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Longevity
Our 1-litre diffusers are designed to last up to 12 months. Actual longevity may vary depending on usage and environmental conditions.

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Personalised Items
Personalised products are made to order and cannot be returned or refunded unless faulty or damaged.

By submitting logos, artwork or brand assets, you confirm that you have the necessary rights and permissions for their use and reproduction.

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Orders & Payments
Payment must be received in full before orders are dispatched.

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Returns & Refunds
Non-personalised items may be returned within 14 days of receipt, in line with UK consumer law, provided they are unused and in a resellable condition.

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Faulty or Damaged Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery, including photographic evidence, so we can resolve the issue promptly.

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Safety
Our diffusers are intended for ambient scenting only. Please keep out of reach of children and pets. Avoid contact with skin, eyes and surfaces. Place on a stable surface away from direct heat or sunlight, and clean any spills immediately.

 

Allergies
Our fragrances may contain allergens. Please review product details carefully if you have sensitivities.

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Liability
Milieu Scents is not liable for any indirect or consequential losses. Our products must be used as instructed, and we accept no responsibility for misuse.

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Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales.

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For any questions, please contact us at info@milieuscents.co.uk

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​​Privacy Notice

 

Milieu Scents Ltd is committed to protecting your privacy.

 

What We Collect

We may collect:

  • Name

  • Email address

  • Billing and delivery address

  • Order and personalisation details

  • Payment information (processed securely by Wix – we do not store card details)

 

How We Use Your Data

Your information is used to:

  • Process and fulfil orders

  • Create personalised products

  • Respond to enquiries

  • Meet legal and accounting requirements

 

Marketing

We may send you marketing emails or use business contact details (such as name, company name and email address) to contact you about products or services that may be of interest to you or your business.

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You have the right to opt out of receiving marketing communications at any time. You can do this by clicking the unsubscribe link in our emails (where applicable) or by contacting us directly.

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We will always respect your preferences and will not send further communications once you have opted out.

 

Sharing Your Data

We do not sell your data. We only share it with trusted providers such as:

  • Wix (website and e-commerce platform)

  • Payment processors

  • Delivery partners

 

Data Storage & Security

Your data is stored securely using Wix’s systems and safeguards.

 

Your Rights

You have the right to access, correct or request deletion of your data in line with UK GDPR.

To exercise your rights, contact us using the details above.

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Legal Notice

 

This website is operated by Milieu Scents 
Company Number: 16086025
Registered Address: 61 Bridge Street, Kington, England, HR5 3DJ, United Kingdom
Email: info@milieuscents.co.uk

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All content on this website, including text, images and branding, is the property of Milieu Scents Ltd and may not be copied or reproduced without permission.

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Last updated: March 2026

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